Frequently Asked Questions
Find answers to common questions about E-Stamp Paper procurement, pricing, delivery, and tracking.
What is an e-Stamp Paper?expand_more
An e-Stamp Paper is a government-authorized electronic stamp certificate used for legal and financial documents such as agreements, affidavits, declarations, indemnity bonds, rent agreements, and other legal transactions.
Which states do you currently serve?expand_more
Citrix Finservices currently provides e-Stamp Paper services for:
- Delhi
- Uttar Pradesh (UP)
- Haryana
How do I place an order?expand_more
Simply select your state, choose the required service, fill in the necessary details, upload any required information, and submit your order through our website.
Do I need to create an account before placing an order?expand_more
No. You can place an order as a guest user without creating an account. However, creating an account can help you manage and track your orders more conveniently.
How can I track my order?expand_more
You can track your order using your Order Reference Number along with your registered email address or mobile number on our Order Tracking page.
What documents may be required?expand_more
The required information depends on the type of document and the state selected. Our form will guide you through the details needed for your specific order.
Are e-Stamp Papers legally valid?expand_more
Yes. E-Stamp Papers issued through authorized channels are legally valid and accepted for applicable legal and financial purposes under relevant government regulations.
How long does order processing take?expand_more
Processing time varies depending on document requirements, verification, and state-specific procedures. Our team works to process orders as quickly as possible during business hours.
What are the delivery charges?expand_more
Delivery charges are:
- ₹99 within Delhi
- ₹150 for other supported locations
Can I modify my order after submission?expand_more
If your order has not yet been processed, modification requests may be considered. Please contact our support team as soon as possible.
Can I cancel my order?expand_more
Cancellation requests are reviewed based on the status of the order and whether processing has already begun. Please contact our support team for assistance.
How will I receive my completed documents?expand_more
Completed documents may be delivered digitally or through the applicable delivery method selected during the order process.
Is my personal information secure?expand_more
Yes. We take reasonable measures to protect customer information and use it only for processing orders and providing our services.
What payment methods do you accept?expand_more
Available payment methods are displayed during checkout. Payment options may be updated from time to time based on service availability.
How can I contact Citrix Finservices?expand_more
A-7 Shop No. 1, Ground Floor, Commercial Complex,
Dr. Mukherjee Nagar, Delhi – 110009
What are your business hours?expand_more
Our team is available during regular business hours to assist with orders, tracking requests, and customer support inquiries.